Incidents and Returns

    The legal term for returners is 7 days from the date of receipt.

    If any of the products have not been reached in right way and/or a wrong product has been sent, you should communicate via telephone or email to the customer's attention
    info@storemusic-live.com, indicating the type of incident. Following the goods return and their verification, the money shall be the return including travel expenses.

    If you are dissatisfied with your order for any reason, you must indicate this by phone and / or email to MusicStore-live.com, shipping costs are borne by the customer. After receiving a consignment, moneyshall be to return. In this case, no return shipping costs incurred.
    We will not accept returns of CD's and DVD's if they are not sealed.

    IMPORTANT:
    storemusic-live.com will not return any amount or perform any forwarding of merchandise until it is received and verified the state of the return product, packaging and accessories. The price to be refunded is the one originally contained in the order.

    All returns must be sent to the following address:

    RGB Arte Visual S.L.
    Antonio Salces, 1. Office 1
    28002 Madrid
    Spain

    IMPORTANT: Remember to note the sender's name and order number on the outside of the package.

     

    Customer Service

    RGB Arte Visual S. L. (owner of
    www.storemusic-live.com)
    C / Antonio Salces, 1 Office 1
    28002-Madrid

    Tel +34 915100356
    Email:
    info@storemusic-live.com 
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