Incidents and Returns
If any of the products have not been reached in right way and/or a wrong product has been sent, you should communicate via telephone or email to the customer's attention firstname.lastname@example.org, indicating the type of incident. Following the goods return and their verification, the money shall be the return including travel expenses.
If you are dissatisfied with your order for any reason, you must indicate this by phone and / or email to MusicStore-live.com, shipping costs are borne by the customer. After receiving a consignment, moneyshall be to return. In this case, no return shipping costs incurred.
We will not accept returns of CD's and DVD's if they are not sealed.
storemusic-live.com will not return any amount or perform any forwarding of merchandise until it is received and verified the state of the return product, packaging and accessories. The price to be refunded is the one originally contained in the order.
All returns must be sent to the following address:
RGB Arte Visual S.L.
Antonio Salces, 1. Office 1
IMPORTANT: Remember to note the sender's name and order number on the outside of the package.
RGB Arte Visual S. L. (owner of www.storemusic-live.com)
C / Antonio Salces, 1 Office 1
Tel +34 915100356